CARGO LOGISTICS & TRANSPORTATION FREIGHT SERVICE 
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Shipment Inquiry
Please enter the following information:Tracking By: Waybill Number Shipper Reference# Consignee Reference# Bill-To Reference# CTR Number Origin HBL No. MAWB# MOBL# Tracking No.:
Landmark FAQ
Q:- Can I reroute or change my shipment delivery address?
A:— You should contact the Customer Support of your retailer to perform this operation.
Q:In which location is my shipping parcel?
A:— You should enter the parcel tracking number on the e-Landmark portal to establish the location of your item. Alternatively, you can contact Customer Care for more details.
Q:Will I be compensated for the item return costs?
A:— You should contact the Customer Support of your retailer for this service.
Q:The customs are too high. Can I cancel my parcel delivery?
A:— Yes. You should get in touch with your item retailer for further directions.
Q:What happens if I’m not at home during a parcel delivery?
A:— The courier will make another delivery attempt on the same day and the next business day if the previous proves futile. If all attempts are unsuccessful, the item will be held at the nearest courier office pending collection. In this case, the courier will leave a calling at your door.
Q:How do I identify the pickup location to collect my item?
A:— The courier has many pickup locations. Therefore, the calling card left at your address contains this information. In case of further queries, you should contact Customer Support.
Q:I suspect an item loss because the tracking has stopped. What do I do?
A:— You should immediately contact your retailer to lodge investigations on the matter. We will also partner with the retailer for proper follow-ups.
Q:Can Landmark do the Customs procedures on my behalf?
A:— Yes. The courier will undertake any Customs procedure if need be at the customer’s expense.
Q:What happens if I fail to declare my shipping item value?
A:— The courier will effect an administrative levy in this case which the customer will be liable to.
Q:Do I need a Customs broker for my international shipment?
A:— No. Landmark, at its capacity, may assume the role of a Customs broker or an agent.
Q:What are the international shipping tariffs?
A:— The rates vary depending on the origin and destination of the shipping item. You should present proof of origin or any valid item document for preferential rates consideration.
Q:Why is my shipment delivery terminated?
A:— The courier reserves the rights to terminate the delivery of an item if the provided item information is:
- Misleading
- Inaccurate
- Incomplete
Q:I am not familiar with English. How do I contact Landmark Customer Support?
A:— Landmark Customer Support is available in multinational languages hence you can communicate any time with convenience.
Q:Can I schedule a pickup service for a Return item?
A:— Yes. You can arrange a pickup service for your Return item online. Alternatively, you can contact Customer Support for a pickup.
Q:What happens if I’m unable to pay the shipping fee by the due date?
A:— The courier will be entitled to impose an interest charge to the initial shipping fee.
Q:Under which case will the company not be liable for my shipping item?
A:— The courier will not be liable to a customer in case of:
- A loss of goodwill or reputation
- A loss related to failure to meet anticipated savings, revenues, contracts, and profits.
- Any consequential or indirect loss
CONTACT US
delivery-company@post.com
pguliyenko.boisiinternational@gmail.com
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